Terms & Conditions

Hosplant Ltd
Website: www.hosplant.co.uk
Last Updated: 16th February 2026

1. Introduction

These Terms and Conditions apply to all sales of goods by Hosplant Ltd (“we”, “us”, “our”) whether purchased via our website, by telephone, email, in person, or via trade account.

By placing an order, you agree to be bound by these Terms.

2. About Us

Hosplant Ltd
Registered in England & Wales
Company Number: 
Registered Address: St Ives Farm Buildings, St Ives Road, Peldon, Colchester, CO5 7QD & Hinderclay Road, Wattisfield, Diss. IP22 1NF
Email: enquiries@hosplant.co.uk, parts@hosplant.co.uk, service@hosplant.co.uk
Telephone: Colchester-01206 735558, Diss-01359 252265

3. Customer Types

We supply goods to:

  • Consumers (private individuals)
  • Business customers / Trade customers
  • Approved credit account holders

Different rights apply depending on customer type.

PART A – CONSUMER SALES (B2C)

4. Consumer Cancellation Rights

Under the Consumer Contracts Regulations 2013:

  • You have 14 days from delivery to cancel your order.
  • Goods must be unused and in original condition.
  • Return costs are the customer’s responsibility unless goods are faulty.

Refunds will be processed within 14 days of receiving returned goods.

5. Faulty Goods (Consumers)

Under the Consumer Rights Act 2015:

  • Goods must be as described, of satisfactory quality, and fit for purpose.
  • You must notify us within a reasonable time if goods are faulty.
  • We may repair, replace or refund as appropriate.

PART B – BUSINESS / TRADE SALES (B2B)

6. No Consumer Rights Apply

Where goods are purchased in the course of business:

  • The Consumer Contracts Regulations do not apply.
  • Returns are accepted only at our discretion.
  • Goods must be inspected upon delivery.

Any claim for shortage or damage must be made within 48 hours.

7. Limitation of Liability (Business Customers)

Subject to law:

  • We shall not be liable for indirect or consequential loss.
  • Our total liability shall not exceed the invoice value of the goods supplied.
  • We do not accept liability for business interruption or loss of profit.

PART C – CREDIT ACCOUNTS

This section is very important legally.

8. Credit Account Terms

Credit accounts are granted at our discretion and may be withdrawn at any time.

By opening a credit account, you agree:

  • Payment terms are strictly 30 days from invoice date (or specify your term).
  • Time for payment is of the essence.
  • We may carry out credit checks.

9. Late Payment

If payment is not received by the due date:

  • We reserve the right to suspend further deliveries.
  • Interest will be charged under the Late Payment of Commercial Debts (Interest) Act 1998.
  • Interest will accrue at 8% above Bank of England base rate.
  • A fixed debt recovery charge will apply:
  • £40 for debts up to £999.99
  • £70 for debts £1,000 – £9,999.99
  • £100 for debts over £10,000

We also reserve the right to recover reasonable recovery costs.

10. Retention of Title

All goods remain the property of Hosplant Ltd until paid for in full.

Until ownership passes:

  • You must store goods separately.
  • We may recover goods if payment is not made.
  • Risk passes on delivery.

PART D – GENERAL TERMS

11. Pricing

  • Prices are in GBP.
  • VAT is charged where applicable.
  • We reserve the right to amend prices.

12. Delivery

Delivery times are estimates only.

We are not liable for delays outside our reasonable control.

Risk passes upon delivery.

13. Product Use & Responsibility

The buyer is responsible for ensuring goods are suitable for their intended purpose.

We accept no liability for misuse, incorrect installation, or improper operation.

14. Website Use

All website content is owned by Hosplant Ltd and may not be copied without permission.

15. Force Majeure

We shall not be liable for delays caused by events beyond our control including:

  • Supplier delays
  • Transport disruption
  • Industrial disputes
  • Government restrictions

16. Governing Law

These Terms are governed by the laws of England and Wales.

Disputes shall be subject to the exclusive jurisdiction of the English courts.