Privacy Policy
Hosplant Ltd
Website: www.hosplant.co.uk
Last Updated: 16th February 2026
1. Who We Are
Hosplant Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
Hosplant Ltd
Registered in England & Wales
Company Number:
Registered Address: St Ives Farm Buildings, St Ives Road, Peldon, Colchester, CO5 7QD & Hinderclay Road, Wattisfield, Diss. IP22 1NF
Email: enquiries@hosplant.co.uk, parts@hosplant.co.uk, service@hosplant.co.uk
Telephone: Colchester-01206 735558, Diss-01359 252265
For the purposes of UK data protection law, we are the Data Controller.
2. What Information We Collect
We may collect and process the following data:
A. Information You Provide
- Name
- Business name
- Billing and delivery address
- Email address
- Telephone number
- Order details
- Payment details (processed via secure third-party providers)
- Credit account application details
- Correspondence with us
B. Automatically Collected Information
When you use our website we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
This is collected via cookies and analytics tools.
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver goods
- Manage credit accounts
- Send invoices and statements
- Provide customer support
- Improve our website
- Comply with legal obligations
- Prevent fraud
Where you have opted in, we may send marketing communications.
4. Legal Basis for Processing
Under UK GDPR, we rely on:
- Contract – to fulfil orders and manage accounts
- Legal obligation – for tax and accounting purposes
- Legitimate interest – to operate and improve our business
- Consent – for marketing communications
5. Credit Account Information
If you apply for a credit account:
- We may conduct credit checks
- We may verify identity and business information
- We may share data with credit reference agencies
- Failure to provide required information may result in refusal of credit.
6. Payment Information
We do not store full card details.
Payments are processed securely by third-party payment providers who comply with PCI DSS standards.
7. Sharing Your Data
We may share your data with:
- Delivery and courier companies
- Payment providers
- Accountants and professional advisers
- IT and website hosting providers
- Credit reference agencies (for trade accounts)
- Legal authorities where required
We do not sell personal data.
8. Data Retention
We retain personal data:
- For as long as necessary to fulfil contracts
- For up to 6 years for accounting and tax records
- Longer if required for legal disputes
After this period, data is securely deleted or anonymised.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent (for marketing)
To exercise these rights, contact us at: enquiries@hosplant.co.uk
You also have the right to complain to:
Information Commissioner’s Office
Website: https://www.ico.org.uk
10. Marketing Communications
If you opt in to receive marketing:
- You may unsubscribe at any time
- Every marketing email will include an unsubscribe link
We do not send unsolicited marketing without consent.
11. Cookies
Our website uses cookies to:
- Improve functionality
- Analyse traffic
- Enhance user experience
Full details are available in our Cookie Policy.
12. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure hosting
- SSL encryption
- Access controls
- Secure third-party processors
However, no internet transmission is completely secure.
13. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.